FAQs

Shipping

Do you offer click and collect? Yes we do, just include it in message at checkout for delivery and we'll have it ready for you. 

Does my delivery require a signature? Yes it does as we use couriers and want to be sure that your purchase arrives with you safely. 

Can I track delivery? Yes we will send you tracking details as soon as your item has been disptached. 

How long does delivery take? We aim for next day delivery if order placed before 10am, after this time it will be dispatched next day and with you the following day (excluding Saturday dispatch. 

 

Ordering 

Can I order by telephone? Absolutely just call the store on 02890 687012 between 9.30am and 5.30pm Monday to Saturday. 

Which payment options do you accept? We accept cash and card payments.  Our card processor Square works with any UK-issued and most international chip or magnetic stripe cards with a Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo. The following card types are accepted:

  • Credit
  • Corporate
  • Debit
  • Prepaid

Is the ordering process secure? Yes. Our card processor Square complies with the Payment Card Industry Data Security Standard (PCI DSS). 

 

Returns

How long do refunds take? Card refunds can take between 9-10 days, at a maximum. 

How do I return an item? Returns can be brought to the store, even if purchased online.  Alternatively if you cannot get to the store, then please pop it in the post to us ensuring that its clearly marked to store address. 

 

Accounts 

Can I sign up/ unsubscribe to emails? You can choose to sign up to our newsletter by following this link - Newsletter

Should you wish to unsubscribe from our newsletter at any time, please contact us and we will process this for you, or just click onthe unsubscribe link in the newsleter email. 

 

General 

Do you sell gift cards? Yes we sell Omnibus Home gift certificates, these are available online and in our store. 

Do you have seasonal promotions and sales? Yes we do, newsletter subscribers will always be informed first of such promotions, but we will promote through our online social media channels also.